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SUPPORT

Help Center

Got a question or need expert help? The MCC Help Center is your go-to resource for product support, troubleshooting answers, and connecting with our Customer Care team.

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FAQs

Where can I find a dealer or service shop near me? Finding a local service provider is easy with our Dealer Locator. Just search to see a list of authorized dealers and repair shops near you.
Does MCC provide HVAC-R solutions for buses? No. However, our sister company, Bus Climate Control (BCC), specializes in HVAC-R systems for transit, coach, school,  shuttle, paratransit, and electric buses. BCC also offers specialty battery storage. Please visit www.bcc-hvac.com for more information.
What types of vehicles does MCC provide air conditioning and heating systems for?

MCC is a leading provider of HVAC-R solutions for off-road and utility vehicles, including:

  1. Agricultural machinery such as full-sized and compact tractors, combines, sprayers, skid steers, sprayers, side-by-sides, front loaders, and snow removal machinery
  2. Construction vehicles such as excavators, telescopic handlers, front loaders, cranes, graders, compactors, and articulated dump trucks (ADT).
  3. Defense applications such as armoured personnel carriers, HMMWV’s (high mobility multipurpose wheel vehicles), medium duty trucks (FMTV - family of medium tactical vehicles), and MRAP’s (mine-resistant ambush protected vehicles).
  4. Forestry machinery such as log loaders, harvesters, and feller bunchers.
  5. Mining equipment such as drill rigs, mechanical haul truck, hydraulic mining excavators, dozers, electric rope shovels, and wheel loaders.
  6. Off-road vehicles such as snowcats, ski groomers, and all-terrain amphibious vehicles that operate in water and on land.
  7. Emergency services vehicles such as ambulances, fire trucks, and police vans.
Are there any vehicles MCC cannot design HVAC-R systems for? MCC can develop HVAC-R solutions for virtually any off-road, industrial, or specialty vehicle.
What’s the difference between air conditioning systems for off-road and utility vehicles and those in consumer vehicles?

Air conditioning systems for off-road and utility vehicles are engineered for the unique demands of off-road and utility vehicles. These demands include:

  1. Climate control for operators in enclosed cabs
  2. Precision-controlled refrigeration for temperature-sensitive cargo
  3. Battery cooling for electric vehicles and other specialty applications.

Whereas the air conditioning in a consumer vehicle is designed for passenger comfort in standard road conditions, off-road and utility HVAC-R systems provide precise control of air conditioning, heating, ventilation, and refrigeration to support temperature- and humidity-sensitive cargo, large-capacity battery cooling in electric vehicles, and other specialized applications.
What is the best way to contact MCC? To contact an expert at MCC, visit our contact page to learn how to reach us in your area.
How can I find OEM part numbers and aftermarket replacement parts for A/C components? Contact us, and an expert at MCC will be happy to help. Since part IDs can vary across manufacturers, MCC maintains a database of OEM part numbers to cross-reference and identify the part for you. We can also provide original or aftermarket replacement components that match OEM specifications.
What if the part I need isn’t available? The experts at MCC can help. If an OE or aftermarket part is unavailable, we can manufacture a replacement using 3D modeling and design software. Our project development team will assess whether a similar part exists or if a custom solution is required. If customization is necessary, our engineering and product teams will develop a prototype for approval. Once approved, we provide a quote and coordinate with our customer service team to process the order and arrange delivery.
What certifications does MCC hold? MCC is certified under ISO 14001 – Environmental Management and ISO 9001 – Quality Management.
Can MCC design a custom HVAC-R system? Yes. MCC specializes in designing and manufacturing custom HVAC-R systems tailored to your vehicle’s exact specifications. Our team can also assist with airflow optimization, fluid flow management, heat transfer efficiency, and other performance-related challenges using advanced simulation and testing capabilities.
Can MCC modify or customize an existing HVAC-R system? Yes. MCC specializes in tailored HVAC-R solutions for a wide range of unique applications, including modifications and customizations of specialty HVAC-R units and individual components. If only specific parts—such as hoses or other individual components—need replacement, we can develop a prototype for testing and approval, providing a cost-effective alternative to replacing an entire system. Once verified, we can manufacture the customized part for production and sale.
How does MCC handle on-site consultations or vehicle specifications? You’ll get the support you need, every step of the way. MCC’s sales team will work closely with you to assess your requirements. If necessary, our project management and engineering teams will conduct on-site visits to gather specifications. In some cases, you can send us the part or system for evaluation. Your need for on-site assistance will be determined on a case-by-case basis to ensure you receive the best possible service.
Does MCC provide a warranty on its climate control solutions? Yes. As an MCC customer, you’ll be assigned a Quality Agent who works closely with you to resolve any warranty-related issues and ensure your system operates as expected. Warranty coverage is based on specific conditions, and our team will guide you through the process if any concerns arise.
Does MCC offer HVAC-R installation services? MCC specializes in designing and manufacturing HVAC-R solutions but does not provide installation services. However, you can use our Dealer Locator to find a trusted service provider near you for installation or repairs.
What is CFD analysis? Computational Fluid Dynamics (CFD) analysis is a precision engineering tool used by MCC to optimize HVAC-R system performance by simulating airflow, heat transfer, and thermal dynamics in various conditions. It involves analyzing fluid flow, heat transfer, and related phenomena through advanced computer simulations, allowing us to refine designs for efficiency, durability, and real-world reliability.
What is Finite Element Analysis? Finite Element Analysis (FEA) is a computerized method used by MCC to predict how a product reacts to real world forces, vibration, heat, fluid flow, and other physical effects. Finite element analysis shows whether a product will break, wear out, or work the way it was designed. It is called analysis, but in the product development process it is used to predict what is going to happen when the product is used.
What kind of refrigerant does MCC use? MCC utilizes R-1234yf as a low-impact refrigerant in our HVAC-R systems. R-1234yf is designed to replace older refrigerants with higher Global Warming Potential (GWP) and is widely used due to its environmentally friendly properties. With a GWP of just 4, it significantly reduces environmental impact compared to traditional refrigerants, making it a sustainable choice for modern HVAC-R applications.